Frequently Asked Questions

We help companies implement smart automation and proactive solutions to connect hybrid teams effectively, improve cybersecurity, and dramatically increase productivity. 

Our support process involves a combination of remote monitoring, quick issue resolution, and proactive maintenance. Our goal is to prevent problems before they impact your operations.

We maintain an extensive training database and user guides to empower our supported users with effective technology usage. These resources are regularly shared and updated based on insights from common issues across our client base. New users undergo comprehensive onboarding, including education about their systems and software. For added expertise, we offer on-demand training, especially for Microsoft 365. Regarding security awareness, we provide informative posters and articles, conduct simulated phishing exercises, and redirect users to training upon clicking, ensuring effective learning. As a premier Intelligent Technology managed service provider, Techify remains dedicated to enhancing technical knowledge. We host monthly webinars to explore pertinent tech trends. Our commitment extends to both clients and the community.

Our unique Techification Process is the only Data & Ai driven process to consistently deliver proactive technology, cyber security, and productivity so your tech goes from annoying to awesome.

SharePoint and OneDrive are both part of the Microsoft 365 suite, but they serve different purposes. SharePoint is designed for collaboration on larger projects, offering team sites, document libraries, and advanced sharing capabilities. OneDrive focuses more on personal file storage and sharing, providing an individual's secure cloud storage with easy access and synchronization across devices. Whether you're working on team projects or managing your personal files, we can help you understand and utilize these tools effectively.

Yes! Collaborating with non-profit organizations holds a special place in our hearts, and we find immense fulfillment in working together to positively impact society. Approximately one-third of our client base is not-for-profit organizations, most of whom have charitable status. These organizations have structured annual and capital budget processes, and we help them create an Intelligent Technology Strategy that aligns with their overall strategic plans.   

Absolutely, there's always hope! While undergoing a digital transformation process might take a bit longer, especially when factoring in staff adoption, the right tools and a dedicated team can make all the difference.